Who we are
Our website address is: https://fuengirolawalkingtours.es.
What personal data we collect and why we collect it
If you contact via the contact form, we will have your name, email address and IP address.
Phone and WhatsApp contact
Your phone number will be stored on the phone of the phone number you contact.
When you contact by email, we will have your email address, IP address and any other personal data that you provide within the email.
Ticket Purchase and Payments
We may collect some, or all, of the information available from cookies when you visit our website, depending on how you use it. We monitor how people use our website, so we can improve it. We collect this information anonymously. We use a standard type 1 cookie. This contains no personal information, but tells us if that device has visited before.
Some pop-ups, such as ‘Get our updates’ use a small type 3 cookie to prevent the pop-up being shown repeatedly once a user has dismissed it, or has already entered their email address. It is not used for tracking.
Any pages with tabs or panels may store a small cookie to record the current state of the tab/panel between page requests.
Facebook Pixel is also loaded on every page. The Facebook and Twitter and other social media share buttons don’t themselves generate cookies and are not tracked, but we note the URL of the site you came from to us, as it would be for any link to a third-party site.
YouTube will only place a cookie if you watch our video.
Pages with embedded Twitter feeds store several cookies for user tracking purposes. Pages with embedded media store a number of small cookies for user tracking and for saving user preferences.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
Google Analytics, a web analytics service provided by Google, Inc. (‘Google’). Google Analytics uses ‘cookies’, which (as discussed above) are text files placed on your computer, to help us analyse how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States.
We have no influence over Google’s activities but do note that Google has signed up to the US Privacy Shield standard for protection of data which has been declared adequate by the EU commission.
Who on our team has access to your data
Members of our team have access to the information you provide us.
- Order information: What was purchased, when it was purchased and where it should be sent, and
- Customer information: Your name, email address and phone number if provided.
Our team members have access to this information to help fulfil orders, process refunds and support you.
Who we share your data with
We may disclose your personal information if we are requested or required to do so by a regulator or law enforcement or to enforce or apply our rights (including in relation to our website or other applicable terms and conditions) or to protect us from suspected fraud or defamation, or to comply with any other applicable legal obligation.
How long we retain your data
If you contact us, we remove personal data from our systems in line with our data retention policy. The length of time each category of data will be retained will vary on how long we need to process it, the reason it is collected, and in line with any statutory requirements. After this point the data will be deleted.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
How we protect your data
We take appropriate physical, electronic and managerial measures to ensure that we keep your information secure, accurate and up to date. Although we use appropriate security measures once we have received your personal information, the transmission of information over the internet is never completely secure.
We do our best to protect personal information, but we cannot guarantee the security of information transmitted to our website, so any transmission is at the user’s own risk.
Make a complaint or for more information
To make a formal complaint about our approach to data protection or your privacy rights please email us or call +34 611 35 08 46